Shipping policy
Welcome to Tenz Gear. By placing an order on our website, you agree to the following terms and conditions.
Shipping Policy
- We deliver across all Emirates in the UAE.
- Orders are typically processed within 1–2 business days.
- Delivery usually takes 2–7 business days depending on location.
- Delivery times may vary during holidays or peak seasons.
Return & Refund Policy
- Customers may request a return within 14 days of receiving their order, provided the item is unused, in its original condition, and in its original packaging.
- Damaged, defective, or incorrect items are eligible for replacement or refund.
- Refunds will be processed to the original payment method after the returned item is inspected.
- Certain items such as personalized products, hygiene-sensitive products, and perishable goods may not be eligible for return.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, cancellation requests may not be accepted.
Product Information
- We strive to ensure that all product descriptions, images, and prices are accurate.
- Minor variations in color or appearance may occur due to screen settings and manufacturing differences.
Customer Responsibility
- Customers are responsible for providing accurate shipping and contact information.
- Tenz Gear is not responsible for delays caused by incorrect information provided by the customer.
Privacy Policy
- We respect your privacy and protect your personal information.
- Customer information is used solely for order processing, customer support, and service improvement.
- We do not sell or share personal data with unauthorized third parties.
Contact Us
For any questions regarding orders, returns, or support, please contact our customer service team:
Email: support@tenzgear.com
Website: www.tenzgear.com
Thank you for choosing Tenz Gear. We appreciate your trust and support.